Learn about Graham...
Graham Lottering
Head of Member and Customer Engagement
The Institution of Engineering and Technology
Graham is an experienced membership professional with a strong background in driving retention, acquisition, and engagement strategies for leading membership organisations. As the current Head of Member and Customer Engagement at the Institution of Engineering and Technology (IET), he leads strategic initiatives to enhance the member and customer experience, ensuring long-term value and satisfaction.
With a career spanning over a decade in the membership sector, Graham has successfully implemented data-driven engagement strategies, optimised renewal processes, and introduced innovative communication approaches to improve member retention. His expertise in membership lifecycle management, customer engagement, and digital transformation has made a significant impact on the organisations he has worked with, including the British Medical Association (BMA) and IET.
As a judge for the Memcom Awards, Graham brings his deep industry knowledge, strategic insight, and passion for membership excellence to the panel. His extensive experience in membership engagement and customer experience enables him to recognise and celebrate outstanding achievements in the sector.