Emma was appointed Director of Membership and Volunteering at The Royal British Legion in 2017. Since her appointment, Emma has developed the membership and volunteering strategies for the Legion, focussing on providing excellent customer service to the traditional supporter base, that has resulted is reducing the decline of membership. She is now focused on developing a new membership proposition to attract and retain a younger, more diverse audience.
Prior to her role at the Legion, Emma held several leadership and management roles at Capita, working across a variety of accounts, from developing and delivering Army Recruiting, to resourcing for central government, and running customer service for John Lewis. She also spent 6 years in the Royal Artillery, including operational tours of Iraq and Afghanistan.