Creating a member-centred digital experience
Wednesday, 18 September 2019 from 08:30 to 10:30
The Shard, TOG | 32 London Bridge St, | The Shard | London SE1 9SG | United Kingdom

Creating a member-centred digital experience


How listening to your members can help you stand out

Continuous improvement is ubiquitous in digital, yet many websites feel all too similar, leaving users and members underwhelmed. So how can we create a digital experience which is memorable for the right reasons?

This session will give you the opportunity to explore how design best practice and user-research can be combined to create a tailored, impactful and memorable digital experience that highlights your membership’s unique features.

You will feel more confident in making informed decisions and have the tools to be more effectively brief in external agencies and your in-house digital and design teams


Who should attend?

This session will appeal to mid to senior Marketing, Digital and Communications professionals working within professional membership associations, Royal Colleges, Societies, Institutes, Regulators, Unions, Publishers, Colleges and Charities who want to offer members an outstanding web experience.


Join us for this free learning and networking event, which includes a coffee and light pastries.


Session format:

    1. 08:30 – 09:00 registration
    2. 09:00 – 09:45 presentation and Q&A
    3. 09:45 – 10:30 networking continues



Luke Holderness, Creative Director at Pixl8 Group, is a champion of user experience, personalisation and simplifying business processes. He leads design and front-end development teams with his creative vision, enabling them to deliver efficient and inspiring websites and products.